Our offices operate 24 hours a day, 7 days a week to serve you and provide you with the most professional service available. Client will always speak with a “live person” 24 hours a day, 7 days a week.

• Meet and Greet at the Airport Pick up; your chauffeur will park his/her vehicle and meet you inside of the airport terminal. Chivalry Chauffeur will meet the client with a sign that will have the client’s name at baggage (for domestic flights) or outside customs (for international flights). Chivalry Chauffeur will assist with luggage and escort the client directly to the vehicle or retrieve the vehicle and meet the client at the terminal.
• Outside Pick up at the Airport; it will get you out of the airport much faster and it saves parking fee!  Upon your arrival your driver will call or text you at the cellular phone number you gave us when you made the reservation for passenger. Once you are ready to be picked up, contact with driver and you will be instructed where your Chivalry’s vehicle will meet you. Our chauffeur pulls to curbside shortly with emergency light flashing and post client’s name sign on the window.

If you are experience difficulty locating your chauffeur at any time, please call (203) 340-9111 or Toll Free (877) 546-6041 immediately. A dispatcher is on call 24 hours for assistance.

You do not have to worry about early or delays. We track your flight using the information you gave us when you made your reservation. We monitor all flights arriving at all airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. Car is there whether flight early, on time or late.

No, you will not be charged if your flight arrives late. We monitor your flight and we will make the adjustment for your pick up time.

A cancelled flight does not mean cancelled your reservation with us. We will not dismiss your car and driver until attempt to contact you. Most clients try to make alternate arrangements right away and sometimes come in on other airlines just minutes after they were originally scheduled. Please call our office as soon as possible to cancel or reschedule in flight information. So we might adjust as necessary. If your flight cancelled and we are unable to establish contact or you did not contact with us No-show and cancel on location will be charged.

• Please proceed to the ground level. Upon your arrival your driver will call or text you at the cellular phone number you gave us when you made the reservation for passenger. Once you are ready to be picked up, contact with driver and our chauffeur pulls to passenger pick up area shortly with emergency light flashing and post client’s name sign on the window.

• If you are experience difficulty locating your chauffeur at any time, please call (203) 340-9111 or Toll Free (877) 546-6041 immediately. A dispatcher is on call 24 hours for assistance.

Our offices operate 24 hours a day, 7 days a week. Our staff invites you to call for your next business trip or personal transportation needs. Also you can book online. You must be at least 18 years of age, have a valid credit card.

A valid credit card is needed to hold your reservation. For credit cards payment pre-authorized 48 to 72 hours prior to trip date for Sedan, SUV and Van. Full payment will be taken after the trip completion. A one way or round trip service will result in a single charge to the credit card. The credit card number taken at the time of your order is used this purpose. If a person is paying for a passenger using a credit card and is not travelling with the passenger, we may require more information from the person booking the trip and require the passenger to show a valid ID. This precautionary step helps to protect our clients from fraudulent activities.

We suggest reservations be made at least 24 hours in advance. Less than 24 hours notice subject to availability and reservation must be made by phone.

Ultimately up to client. Times chosen should built extra time for security check points at airports, method of checking in, time of the day, weather conditions. Chivalry is in no way responsible for any delays that arise out of any unforeseen or uncontrollable circumstance and cannot be held responsible for weather, construction, mechanical problems or heavy traffic that may arise.

Cancellations or changes accepted by phone only. To view our cancellation and changes policies please view our Terms & Conditions.

We accept all major credit cards; including Visa, MasterCard, American Express and Discover.

For Prom reservations, full payment taken at the time of the reservation. For wedding, all special occasions, wait and return (hourly), requesting a stretch limousine for airport or any one way/round trip service reservations, a 50% deposit taken at the time of reservation.

This is very unusual occurrence, but it does happen for time to time. Your rate quote is based on the information provided at the time of the reservation was made. If additional services are provided or added to your trip then additional charges may be added to the original estimate. This is why we ask for any and all stops or destinations that you may wish to visit when you book your trip. This helps to minimize the change of additional charges. Additional charges such as extra stops, waiting time or extending the duration of your charters. If you do not feel that you had any additional services please call our office.

No, go directly to our reservation form. Book your trip in three easy steps without having to create a full profile.

You can obtain receipts online instantly after joining our online service.

We do provide child car seats. Parents and guardians of children travelling in Chivalry vehicles are responsible for installing child safety seats in accordance with state and federal laws. You are welcome to bring your own child car seats on your trip, and we can bring it back for your return when we pick you up.

No

Yes, you may supply your own alcoholic beverages. Chivalry Limousine LLC will strictly enforce State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverages can be consumed or used by any person not of legal (21) drinking age.

Yes you can! Please be advised that we will not hold a specific vehicle for showing. Please call and make an appointment before you visit.

Yes, our chauffeurs are always happy to assist you with loading your luggage from front of your building to the vehicle and unloading your luggage, but assume no liability doing so. Chauffeurs are unable to leave their vehicle unattended.

Yes. The chauffeur gratuity is discretionary. If you choose to provide an additional cash gratuity, it is your sole discretion and would be in addition to the gratuity already on your bill. If you prefer to pay the gratuity in cash, you must specify that with our staff prior to travel and will be removed from you bill. You will not receive a full or partial refund for the gratuity by providing a cash tip to the chauffeur.

The size and type of luggage, plus the additional of skis or golf bags included in the trip will affect the amount of space available. If you have more luggage and overweight than the capacity of the vehicle, your trip may become delayed while waiting for a larger vehicle or secondary car to arrive to assist with luggage. We will not allow any luggage within the passenger area of the vehicle. Small hand bags and backpacks may be acceptable. Please call Chivalry to discuss the appropriate vehicle for your trip to avoid cancel on location. This is why selecting the correct vehicle is so important